eBook
Enhance the customer experience while combatting fraud across the client lifecycle
Providing a safe and low-friction experience throughout the entire client lifecycle—from onboarding to log-in to transaction—is essential to building, growing and keeping your book of business as a financial institution.
By leveraging advanced machine-learning tools and breaking down organisational siloes and barriers, financial institutions can simultaneously elevate customer experiences and fortify defences against evolving fraud threats throughout the client lifecycle.
With an emphasis on client lifecycle management (CLM), this eBook explores the challenges posed by evolving consumer expectations and sophisticated fraud tactics before diving into ways to counteract them, including:
- Synthetic identities, account takeover and modification and mule account
- Organisational data, tools and process siloes—and how and why to break them down
- Methods of building a more holistic, proactive CLM strategy
Read the eBook and learn how to enhance the customer experience and fortify fraud prevention across the client lifecycle by creating a holistic CLM strategy—all while aligning with market trends, regulatory demands and technological advancements.
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