At the beginning of 2020, Ekata conducted in-depth research into the European Payments Service Provider (PSP) ecosystem. We surveyed PSPs and acquirers who represent over 60% of European card-not-present (CNP) volume. We sought to learn how providers - and, in turn, merchants - are taking this opportunity to differentiate themselves and gain market share.
In October 2020, we followed up with many of the original participants to get a better understanding of the progress and lessons learned and have updated several sections with the latest available information.
This updated whitepaper outlines the Five Markers for Success that we have determined for successful implementation for PSPs. It offers merchants the information necessary to question your payment processor on compliance, cost-savings, and the products essential to keep customers satisfied.