Protecting Your Customers from Fraud in Turbulent Times

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As COVID-19 continues to impact people and businesses around the world, merchants must adapt to evolving expectations from their customers. Ecommerce transactions will accelerate as consumers rely more on delivery of essential goods, and this shift in shopping behavior increases exposure to digital fraud. Companies must find a way to quickly and accurately assess the risk of each transaction to protect themselves and their customers from insult, account takeover, shipping fraud attempts, and more.

In this session presented at Kount's 2020 Digital Protection Summit, learn how merchants can leverage the power of authoritative and behavioral data to make the most informed decisions while protecting their customers.

Presented by:

Lyz Nesvold, Director of Risk Service Management at Clickbank
Sam Pascoe,

Max Lessman | Ekata

Strategic Account Manager

Max is a Strategic Account Manager at Ekata, focusing on supporting the Kount partnership and merchants leveraging Ekata data through the Kount platform. Max’s primary responsibility is to develop enduring relationships with merchants to understand their needs and industry demands. He is passionate about working with merchants to solve unique problems, and ensuring they are getting maximum value from Ekata data. Outside of work he enjoys spending time with his family in some of Seattle’s beautiful parks, and learning the ropes of parenthood!

Lyz Nesvold | ClickBank

Director of Fraud & Risk

Lyz is the Director of Fraud & Risk for ClickBank. Using her experience in catching global fraud trends, designing fraud processes, chargeback mitigation, and more ignites her passion to drive revenue while decreasing fraud and chargeback rates. During her 13 years in ecommerce she has become an expert in her field, giving her the opportunity to educate for other companies on fraud any payment issues. Lyz specializes in identifying data to establish fraud patterns and utilizing that data to maintain fraud and chargeback rates. She designed ClickBank’s fraud process from creating and maintaining the rules for the fraud system, to monitoring all incoming clients, to maintaining both fraud and chargeback rates for ClickBank in every currency. Lyz has also spoken at various fraud shows, published articles and been featured in educational webinars.

Sam Pascoe | Ekata

Partner Sales Manager

Sam is a Partner Sales Manager at Ekata and works with strategic partners to provide the best global identity verification solution for our shared customer base. The high standard to which our solution is held, as well as working cross-functionally with our partner teams keep this job both challenging and exciting each day. Outside of work, Sam loves being a mom (to both her daughter and golden retriever), and enjoys doing all things typical of anyone living in Seattle; including drinking too much coffee, hiking and escaping to Whidbey Island for some beach time!